We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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I was very grateful for the love and concern shown by Brad and staff to me in the loss of my wife Helen, back in Nov., 2020. All of the charges were explained completely as my wife died in Florida while I was back here. I would certainly recommend Wake Funeral & Cremation Services, Inc. to all my friends and family needing help with a loss.5 stars ★ ★ ★ ★ ★Lawrence Long December 14, 2020
Finding a final resting place before it's needed is no easy task. But planning ahead for the inevitable brought me peace of mind when I visited Wake Memorial Park Cemetery. We were greeted by Sally Bailey, who immediately put us at ease. She Is such a warm caring person, she sensed our need to make arrangements to ease the emotional burden to those we leave behind! Sally offered information on all aspects of the cemetery and perpetual care! Having dealt with other cemeteries on behalf of other family members, Sally made the difference. She was warm, kind, sensitive to our needs. She supported our wishes and questions about cremation and any services we could consider! With Sally's help, we selected a niche for my husband and myself! Sally went to a great deal of paper work to arrange a transfer from Virginia to North Carolina. She made the entire process so easy . We are so grateful to her! Kudos for hiring her, she is an asset!5 stars ★ ★ ★ ★ ★Patricia C. April 20, 2017
"Wake Funeral Services was the first place we went to to arrange my mother's celebration of life and funeral. We didn't need to go anywhere else because I knew that this was the right place. From the very beginning, Britt was nothing but thoughtful, considerate, and comforting. I can honestly say I trusted Britt with every single detail. I knew that he would take care of mom. The whole process of talking about what services I wanted to celebrate my mother's life to picking out the flowers...it was seamless and Britt paid attention to every single detail. I could easily see how much he truly cared about taking good care of mom and properly putting her to rest, all the while celebrating who she was as a person. The one thing that has stuck out in my mind more than anything was how Britt took just the perfect pauses between bringing up certain subjects and details of the service to let me process what he just said and think about it. This is so important during this time because as a person is actively dealing with grief it could be so hard to think of all what needs to be done or what kind of flowers you think best represent your loved one. Britt knew how to say and what to say and when to say it. I never felt rushed, confused, or like I was being taken advantage of. Another detail that I have to mention is on the day of my mom's celebration of life, it was thundering and there were multiple tornado warnings. Britt was completely prepared and thought every detail out. There were some flowers that were put on top of my mom's casket and as we went outside, they were about to blow away with a strong gust of wind, but not on Britt's watch. He stopped the flowers from falling off and into the wind just in time and held them in place until the casket was lowered all the way into the grave. I can go on and on about how thoughtful and caring he is. His partner Brad was pleasant and accommodating as well. I would not go anywhere else."5 stars ★ ★ ★ ★ ★Viktoriya K. April 20, 2016
Britt and Brad, Just wanted to thank you two for all your help after my husband's passing. I know it is your "job", but I appreciate your sympathy and kindness and all you did to make things go smoothly. Thank you for putting together the DVD at the last minute! I am recommending Wake Funeral and Cremation to friends.5 stars ★ ★ ★ ★ ★Susan L. October 23, 2015
I absolutely don’t know how to thank you for the wonderful funeral you directed for my dear husband. You have a top notch, classy company and you handled everything with amazing competence and great respect.5 stars ★ ★ ★ ★ ★Carole C. May 19, 2017
My family and I were thoroughly impressed with the services we received from Britt at Wake Funeral and Cremation. Britt is the epitome of compassion, empathy and kindness. He spoke to us and treated us as if we were his family members. He explained every detail and answered every question. We felt the relief of so much pressure that loved ones have in making these arrangements. After our beloved Mother passed here in NC, we needed to bring her to NY for the funeral services. Britt again was absolutely wonderful in helping us make these arrangements. Please do not hesitate to contact Britt/Wake Funeral and Cremation for these type of arrangements. Our family recommends them highly and without reservation. Many, many thanks to Britt/Wake Funeral and Cremation for all of their assistance. We could not have done it without you. May God Bless you Always!5 stars ★ ★ ★ ★ ★June S. April 18, 2017
I cannot say enough good about this funeral service. Their professionalism is abundant, but also mixed with compassion and caring. When Britt came to my home, everything was explained and arrangements made in the calm of sitting around my table. He had computer photos of everything that was needed along with the order of flowers from Dewar's in Holly Spring, which is also excellent. I really don't think I could have gone through this difficult time any easier. The funeral was the same. Attention was paid to not only the family, but to everyone who was there. There was absolutely no concern as to what was going to happen as directions were kindly given. I am so glad this funeral service exists. The large corporate funeral homes seem to have less care or concern for anything except cutting services and increasing funeral costs to the families of the deceased. Leaving the previous name on the business does not necessarily translate into the service we used to get before the corporation took it over.5 stars ★ ★ ★ ★ ★Joyce D. October 26, 2015